Shipping and Returns

FAST AND FREE SHIPPING OPTIONS 

We ship EVERYWHERE in the USA, but our FREE shipping offer is limited to the lower 48 states. For shipping to Alaska, Hawaii, USVI, and other US territories, just call or email us and we’ll quote you for the most cost effective shipping method to your location.

COVID-19 Update: Transit times have not been significantly affected and remain close to accurate. There can be instances where a shipment takes a few days longer than usual through UPS or Fedex but this is normal operation. 

Pumped Up SUP is operating uninterrupted and we will continue to provide industry best products, service and support. 

SHIPPING GUIDELINES

Orders will ship between 24-48 hours after payment is confirmed (excluding weekends) . There may be circumstances where this does not occur but we will do our best to keep you informed. Please note - these are approximate delivery guidelines only and should not be relied on if you require your order by a specific date. If you require your order by a specific date please call us on (877)-777-1769 prior to placing your order and we will do our best to accommodate you and find a solution. Please see the options below for expedited shipping services we offer.

After your order has shipped, you will receive a tracking number and link to follow its progress. Some orders will ship from multiple warehouses, in which case you will receive more than one tracking number. The expected delivery MAP below is an estimate for shipments that are sent from one of our MD warehouses. In some instances we may ship your product from a warehouse outside of MD, and the expected delivery timeline will be different from that stated below. We do not ship to freight forwarders including any orders placed outside the USA unless the order is authorized by Pumped Up SUP prior to purchase. 

EXPEDITED DELIVERY

We offer the expedited delivery options listed below. The availability of expedited shipping options is dependent on the items ordered and the delivery location, so please call us at (877)-777-1769 prior to placing your order to confirm availability of an expedited service.

The following pricing applies to one inflatable paddle board and any accessories that can be packed with it. Items that need to be shipped separately will incur additional charges. The variance will be depending on location.

$49-$79 - 3 DAY Transit Time

$59-$99 - 2 DAY Transit Time

$99-$149 - 1 DAY Transit Time

Please note packages can only ship after confirming payment which can take our system up to 24 hours and in rare cases up to 72 hours. Pumped Up SUP generally will use UPS for most shipments but may use Fedex or USPS at our discretion for operational reasons.

RETURNS

Products in unopened, unused, and re-sellable condition may be returned within 30 days of the purchase date for a full refund of the purchase price minus all shipping costs incurred by Pumped Up SUP in shipping the order to you. 

The customer is responsible for return shipping to the warehouse using a trackable shipping service such as UPS or FedEx. We cannot take any responsibility for lost, stolen, or damaged packages en route to Pumped Up SUP. 

A return authorization number is required and can be obtained by calling us at (877)-777-1769 or emailing. Refunds are processed within five business days of receipt of returned products and are credited to the same credit card or payment method used for the purchase.